Return & Refund Policy

We want you to enjoy our Meetjen products, but just in case you're not 100% satisfied, we offer 14 days easy return.

RETURN POLICY:

GENERAL POLICY

Standard size dresses are returnable within 14 days of delivery.

All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded the amount paid for the items along but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect and try on all items as soon as they are delivered.

Please note that if you take your dress to a seamstress and decide to return it instead of altering it, the dress must be in original condition. If the dress arrives back and has pins or pin marks, a refund will be rejected.

NON-RETURNABLE ITEMS

The following items are not eligible for returns:

Custom Size Dresses
Swatches
Fabric
Ready to Ship Dresses
Garment Bags
Any other items marked FINAL SALE

EXCHANGES:

We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work and another one is needed, a return will need to be processed for all unwanted items (if eligible) and a new order must be placed for new items.

All new orders are subject to current turnaround times and prices. Prior pricing or discounts used when the original order was placed will not be honored for a new order.

RESERVED RIGHTS REGARDING RETURNS:

We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:

Irregular or excessive returns history indicative of "wardrobing."
Irregular or excessive returns history involving worn, altered, laundered, damaged, missing items.
Potential fraudulent or criminal activity.
Bulk orders with multiple sizes/variations of items of the same type.

DAMAGED, DEFECTIVE, OR MIS-SHIPPED DRESSES:

Meetjen will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you.

If the item arrives damaged or defective, please contact our Customer Service team directly for assistance with the following information. Our customer service team can be reached here. After 14 days, we may not be able to process a full refund.

RETURN & REFUND INSTRUCTIONS:

RETURN PROCESS

1. Please contact Customer Service on our site within 14 days after you receive your item, indicating the item(s) you would like to return and the reason. We do not accept returned items that were sent back by you directly without checking with us first. Please contact our customer service at meetjenofficial@gmail.com to get the return address.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Write your order number on the package, like WBMJUS1001 to make your package be recognized easily, so we can solve your problem as soon as possible.

3. Drop off your package at the local post office within 3-5 business days upon confirming with our customer service and receive the refund form.

4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your original way you paid for the order. Once your refund has been issued, you will receive a confirmation email. Then you will receive your refund after 5-7 business days. Original shipping fee & return shipping fee will not be refunded.

* Please note that all the returns, customers need to pay for the cost of shipment.

* We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs （the customer should pay the customs clearance）, please keep the receipt with tracking information., please keep the receipt with tracking information.

REFUND PROCESS

Refunds are automatically processed back to the original form of payment and can take us 5-7 more days to process on our end and a few more days for your financial institution to get the funds back into your account.

Once the refund is completed on our end, we'll send you a confirmation to the email associated with the order. Keep in mind that for standard returns we offer a refund on the price paid for the item plus applicable tax but we do not refund shipping or rush fees.

IMPORTANT NOTE

Once your return is in transit back to us we cannot resend any of the items to you. Please make sure you do not include non-Meetjen items in your return package as we are unable to send them back to you.

ORDER CANCELLATION INSTRUCTIONS:

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that the most our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24-72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please contact our customer service to proceed.

*When you receive an email from Meetjen titled "Order #_______ confirmed", your payment has been confirmed.

Email: meetjenofficial@gmail.com
Tel: +86 139 6249 6679
Address: Room 102A, Building 17, Jiangnan Intelligent Manufacturing Cultural and Creative Park, No. 12 Xinzhuang West Road, Gusu District, Suzhou City, Jiangsu Province, China. (This is not the return address, please don't return any items to this address.)