Shipping Policy

When will you ship my order after I order it?

Before your order is shipped, MeetJen has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Total Delivery Time = Processing Time + Shipping Time

Processing Time: All normal product will need 10-15 business days to process, except the complicated handwork like beading, embroidery and tie dye will need 13-20 business days to process.

Shipping Time: It depends on which shipping method you chose, the standard shipping method will need 6-8 business days while the expedited shipping method will need 3-5 business days.

Shipping Method	Shipping Time	Costs
Standard Shipping	6-8 business days	$16.99 Free - orders over $199.00
Expedited Shipping	3-5 business days	$28.99

Rest of the World

Shipping Method	Shipping Time	Costs
Standard Shipping	8-10 business days	$18.99 Free - orders over $199.00
Expedited Shipping	4-7 business days	$30.99

Shipping exclusions

We do not ship to the following countries / regions:

Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.
All African Countries
All South American Countries.
If you are in the above countries, you still want to buy dresses.
Please contact our customer service: meetjenofficial@gmail.com, we will calculate the transportation cost for you separately.

What Shipping Methods Are Available?

We have many cooperative express companies, such as DHL, EMS, FedEx and UPS. We will choose the most suitable mode of transportation for you according to your country.

Why it shows that my tracking number is invalid?

If it happens, there might be two reasons:

1.When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end.We suggest you wait few days more. By the way, cause the TNT delivery company used the same tracking number for the different destinations. The parcel which had been delivered is not yours. And it's for different countries. Please be patient to wait.

2.Or you will need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track at the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you on this issue.

What can I do if I did not receive but tracking says delivered?

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Please also contact your local post office or shipping company with the tracking number. In some cases, post offices may require customers to collect parcels in person for international deliveries. If you still cannot find your package, please feel free to Submit a ticket.

Why my package status did not update for several days?

For an unshipped order, if it is still in processing, there will be no further updates until the order is completed.

For shipped orders, sometimes it takes several day for the tracking information to be updated. If your shipment is from our international warehouses and is in transit or clearing customs, the information will not be updated until it reaches next shipping station (may require 3-7 days).

Sometimes the shipping company has not updated the package information. We suggest you wait a few more days.

Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North America, Europe, Asia, Africa, Oceania, and more.

We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

Notes: Since the departmental goods are shipped overseas, the customer shall bear the customs duties incurred.

If your shipping destination is not available at checkout, please just Contact Us.

How is tax applied?

Sales tax is included in the prices shown.

Note: Customs fees and any handling fees vary from country to country and are usually implemented when the order reaches the destination country.

We do not have any control over these fees, so you will have to bear them once your package arrives in your country.

Customs duties and taxes are not refundable once collected.

Email: meetjenofficial@gmail.com
Tel: +86 139 6249 6679
Address: Room 102A, Building 17, Jiangnan Intelligent Manufacturing Cultural and Creative Park, No. 12 Xinzhuang West Road, Gusu District, Suzhou City, Jiangsu Province, China.(This is not the return address, please don't return any items to this address.)

Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

We don't add taxes, VAT, or other hidden charges. You pay us exactly the price we marked on website, i.e. goods subtotal + shipping cost.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.). We are more than happy to follow your instructions.

FAQ:

Q: If the items are detained by customs, who is responsible for customs clearance of the items?

A: If the items are detained by customs after the ship left the seller's country, then the buyer is responsible for clearance of the detained items.

Q: If a very large order is delivered to my country, will customs office seize my order?

A: Yes, it is a possibility. We suggest you ask us in advance to split your order into several smaller packages, to be shipped at different days to avoid possible seizure.

Q: If custom duties incurred, who is responsible?

A: It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.

Q: Is there any links that I can check the tax policy?

A: You can check the tax and customs information at this third-party site.